Business shutdowns and social distancing due to Covid-19 have changed everything about how we all do business. The uneasy feelings about personal contact will likely linger on much longer, so home service businesses need to find ways to meet the evolving needs of customers. Live chat with video capability provided by ServicesPro is an excellent way to engage with customers while following the rules and keeping a safe distance.
Whether you’re using live chat for lead generation, scheduling service, or finalizing sales, live chat can help your business through these tryingLive Chat Helps RV Dealers Connect with Customers Safely During the Pandemic times and beyond.
Fast Answers and Instant Gratification
Today’s consumers want fast solutions, and instant gratification from all online encounters – even when shopping for home services.
When shoppers don’t get that instant gratification from your website, they’re going to go to a competitor’s site quickly. Our live chat software and services are designed to proactively engage with customers before they click away from your website.
Convenience and Safety Are Essential
With social distancing and restrictions on in-person business operations, long hold times on the phone have become the norm and email turn around times are getting very long, too. Consumers want the convenience of being able to contact you and know they will get a fast response – not hours on hold or a few days until an email is answered. There is no faster response time than professionally managed live chat. Chat sessions can be handled by our managed live chat support team, or your own staff. The chat sessions and the sales leads that come from them can be sent directly to your phone via SMS text.
With live chat software and support services from ServicesPro, your business can offer convenience, instant gratification, and a personalized experience that helps build customer relationships – and sell more vehicles!
